Collect information about you
The categories and types of personal information we collect
We collect the following categories and types of personal information:
Contact information: Your surname and first name, postal address, email address, and phone number;
Other identifying information: IP address, social media username, password, and other security information used for authentication and access;
Financial information: credit card, debit card, and bank account information;
Demographic information: gender, age, employment information, and salary information;
Geographic location data;
Internet or other electronic activities: your browsing and clicking history, including information about how you browse our services and our service elements that you most often use;
Business information: products purchased or viewed on our website;
Audio and video information: your videos and photos; as well as
The inference drawn from the above categories is to create your profile to reflect your preferences, characteristics, behaviors, and attitudes.
Usage category
Transaction purpose: We will use your contact information, financial information, and business information to:
Receive, process, confirm, send, and track your orders, subscriptions, or registrations;
Communicate with you regarding your order, subscription, or registration;
Handle any subscriptions or registrations you make to our services; as well as
Through the registry
Maintain your “gift list” Analysis purpose: We use your other identity information, Internet activity and browsing history, business information, demographic information and geographical location data to analyze preferences, trends and statistics.
Marketing and promotion purposes: We use your contact information, business information, demographic information, Internet or other electronic activities, geographical location data and inference to:
Notify you of our new products, services, and promotional activities;
We offer you our loyalty program, which includes earning points, rewards, and redeeming certificates; as well as
We provide you with additional information from the TablewareLife brand and other information about the ourdinnerset brand, including personalized marketing communications.
Maintenance and improvement of services and websites: We use your contact information, business information, Internet activities and browsing history to:
Provide and maintain our design laboratory services;
Provide and maintain the functionality of our website, including our real-time chat or customer review features;
Handling your customer service requests; as well as
Help us diagnose technical and service issues and manage our store, website, and applications.
The purpose of creating comments and content: We use your contact information, business information, and audio and video information to comment on our products and display the content you create, and allow us to showcase it on our website, services, and social media.
Security and fraud prevention: We use your contact information, other identity information, business information, financial information, geographical location data, Internet activities, and browsing history and reasoning to protect this website, our company and other companies, and prevent fraud, theft and misconduct.
Personal Information Source
We collect information from the following sources:
We collect information directly from you. We collect contact information and demographic information directly from you. We will also collect payment information from you.
We collect information about you from third parties. We collect your personal information from third parties, such as social media websites and data cooperatives. We use Google Maps services on our website and may use Google Maps services and other services to collect geographic location data. We use this information to improve checkout convenience, including recommending your shipping address and billing address, or helping you find the nearest store location. The Google Maps service is subject to the Google Privacy Policy (located at www.google.com/policies/privacy). We may collect your identity information from Facebook in accordance with its terms of use and privacy policy. We purchase and trade contact information, demographic information, business information, as well as internet and electronic activities from data cooperatives and other third-party data aggregators.
We passively collect information from you. We use browser cookies and other tools to passively collect Internet or other electronic activities. This activity will be further introduced in the advertising and online tracking sections below.
Integrated Information
We may merge the information you provide to us online, in our store, or through our catalog. We may also combine this information with publicly available information and information we receive or cross reference from third parties. We use this comprehensive information to enhance and personalize your shopping experience, communicate directly with you about our products and activities that you may be interested in, and use them for other promotional and commercial purposes.
When we interact with third parties
When sharing information: Our service provider
We may sign contracts with companies or individuals to provide certain services, including credit card processing, transportation, data analysis and management, promotional services, etc. We call them service providers. We provide service providers with the information necessary to perform these services. We also require service providers to confirm that their privacy practices are consistent with ours.
Company Transactions
We may share personal information with parties involved in commercial transactions, such as mergers, acquisitions, joint ventures, asset sales, reorganizations, asset divestitures, dissolution, bankruptcy, liquidation, or other types of commercial transactions. In these types of transactions, personal information may be shared, sold, or transferred, and may subsequently be used by third parties.
Enforcement and Court
In certain circumstances, when we have reason to believe it is necessary to identify, contact, or take legal action, we may disclose your contact information, which may cause harm to you, the TablewareLife brand, or others. We may also disclose your contact information when we believe it is required by law or legal procedures.
Cookie
When you visit our website, we will send one or more cookies to your computer or other device. We may also use cookies and other similar technologies in the emails you receive from us. Cookie is a small data file placed on your computer’s hard drive when you visit a website. When you end the session (i.e. close the browser), the session cookie will expire immediately. Persistent cookies store information on hard drives, so when you end a session and return to the same website later, the cookie information is still available. When you visit our website and other websites that interest you, we use cookies to improve the quality of our services. We also use cookies to remind us who you are, customize our products, services, and advertisements based on your and others’ personal interests, estimate our audience size, help our online merchants track traffic and sales on our website and process your orders, track your status in our promotions, competitions, and lotteries, and/or analyze your visit and email interaction patterns.
If you wish to completely refuse to accept cookies, you can usually set your browser to not accept cookies or notify you when sending cookies, giving you the opportunity to decide whether to accept them. However, if you delete or disable cookies, some features or other services of our website may not be available.
Browse session information
We use technology to store records of your browsing sessions, chats, and other activities on our website. These technologies may include session replay (used to keep records of your interactions with our website), chat providers (used to keep records of your chats), cookies, pixels, and other tracking technologies (used to share certain interactions between you and our website), and other technologies (used to collect and share your interactions with our website). We use this information for quality control, customer service, fraud prevention and security, as well as marketing purposes.
Permission request
Right to know, right to delete, and right to correction
What personal information can you request us to collect, use, disclose, and sell, as well as portable copies (access permissions) of that personal information.
You can also request us to delete your personal information. If any of the following exceptions exist, we may not delete all of your personal information:
Transaction: Complete the transaction of collecting personal information, provide the goods or services you request, or fulfill the contract we have signed with you;
Security: Detecting data security incidents; Maintain the integrity or security of the system; Or investigate, report or prosecute those responsible for such behavior;
Error correction: debug or fix any errors;
Law: To prevent fraud, harassment, malicious or deceptive activities or illegal activities, or to comply with applicable laws or legal obligations, or to exercise rights granted by law, such as the right to freedom of speech; Assist the other party in fulfilling any obligations under applicable privacy laws; or
Internal use: Use your personal information in a legal manner that is appropriate for the environment in which you provide the information (i.e. improve our services).
Please note that if we delete your personal information, many of our services will not function properly. The following situations include but are not limited to:
Return: We are unable to locate your receipt or order in the system. To process returns or refunds, we require buyers to provide proof of purchase. If the buyer is unable to provide proof of purchase, according to our return policy, the transaction will be considered a return without a receipt.
Customer Service: Our ability to handle customer service requests may be limited. We are unable to retrieve previous order or account information and may require proof of purchase to meet your needs.
Online account and shopping: Your online account will no longer exist. Your shopping cart items, order history, saved addresses, saved recipes, and any other preference settings saved in your online account will no longer be available.
Recall: Unless you provide us with your information by returning the product registration card accompanying the durable baby product, we will no longer be able to contact you via email, regular mail, or phone regarding the recall information of the product you purchased.
Gift registration: You will no longer be able to view or add products to the gift registration. The reference to your name in the joint registration will be removed.
Marketing Communication: We will no longer be able to directly provide you with any marketing communication for our brand series, including personalized marketing communication, such as new products, services, and promotional information customized according to your interests.
Exit: Previous exit requests will not be saved.
Law: comply with applicable laws, regulations or rules; Comply with civil, criminal, or regulatory investigations, subpoenas, or subpoenas from government authorities; Collaborate with law enforcement agencies; Investigate, exercise, prepare or defend actual or anticipated legal claims; Or assist the other party in fulfilling any obligations under applicable laws and regulations;
Security: prevent, detect, guard against or respond to security incidents, identity theft, fraud, harassment or malicious, deceptive or illegal activities; Maintain the integrity or security of the system; Or investigate, report or prosecute those responsible for such behavior;
Improving services and products/internal use: conducting internal research to improve, repair, or develop products, services, or technologies;
Transactional: Providing products or services that you specifically request; Complete the transaction with you or fulfill the contract we have signed with you; as well as
Public interest: protecting your or others’ immediate interests.
Right to appeal
If we reject your request, you can click on the appeal link in the email you sent when completing the original request to appeal the rejection.
Sensitive personal information
We will not collect or process sensitive personal information as defined by California law for inference purposes, nor will we use sensitive personal information for purposes other than those permitted by law.
retain
We will store your personal information for a reasonable and necessary period of time to achieve the purposes described in this privacy policy or legal requirements.
security
We take physical, electronic, and procedural protection measures to safeguard the confidentiality and security of the information transmitted to us. To protect the information you transmit to us electronically, our website uses Secure Socket Layer (SSL). SSL encrypts your credit card number, name, and address, so only we can decode your information. However, unfortunately, any data transmission on the Internet cannot guarantee 100% security. Therefore, although we strive to protect your contact information within the scope permitted by law, we do not guarantee or guarantee the security of any information transmitted to or from our website, and you bear the risk on your own.
We strongly recommend that you keep any password you set with us in a secure location and do not disclose it to anyone. Additionally, please remember to log out of your account and close the browser window after completing the visit. This is to ensure that others cannot access your account, especially when you share your computer with others or use it in public places.
Protecting children
We do not intentionally collect personal information from children under the age of 13. If you are a parent or guardian and find that any of your children have provided us with personal information without your consent, please contact us and we will take measures to delete this information from our servers.
Third party website links
Our website may contain links to third-party operated and maintained websites that we cannot control. The privacy policy of such linked websites may differ from our privacy policy. You bear the risk of accessing such linked websites on your own. Before disclosing any of your information on such websites, you should always read the privacy policy of the linked website.
Policy changes
If we decide to change all or part of our privacy policy, we will notify you by posting a notice on our website (if applicable). These changes will take effect on the effective date announced in the notice and at the end of the revised privacy policy. The new policy will apply to all current and past users of our website and will replace any inconsistent previous policies. Continuing to use our website or other services means that you accept the practices described in the revised privacy policy.
contact us
[email protected]